Refund Policy

[ZETONOVA TECHNOLOGIES PRIVATE LIMITED] is committed to delivering high-quality services. Because our services involve digital deliverables, personalized strategy, administrative filings, and dedicated labor hours, we enforce the following Refund and Cancellation Policy for all clients and website users.

By purchasing any service or engaging in a contract with us, you agree to the terms outlined below.

1. Digital Marketing Services
Digital marketing campaigns require immediate resource allocation, software setup, and labor.
Monthly Retainers & Services: Payments for monthly marketing services (including but not limited to SEO, PPC management, Social Media Management, and Content Creation) are non-refundable.
Cancellation: You may cancel your monthly subscription or retainer at any time by providing [30 days] written notice before the next billing cycle. Service will continue through the end of the paid period, and no further charges will apply.
Setup Fees: Any one-time account setup fees or onboarding fees are strictly non-refundable.

2. E-commerce Management Services
E-commerce management involves active store operation, strategy implementation, and asset creation.
Service Deliverables: Once work has commenced on your e-commerce store (e.g., store optimization, product listing, supplier sourcing, or active management), payments are non-refundable.
Project Milestones: For project-based agreements, refunds will not be issued for completed milestones. If a project is cancelled mid-milestone, you will be billed for the hours logged or the percentage of work completed up to the date of cancellation.

3. Company Formation Services
Company formation services involve third-party costs and government fees.
Government and Filing Fees: All state, federal, or local government filing fees, registered agent fees, and corporate registry costs are 100% non-refundable. We act strictly as an intermediary; we cannot recover fees paid to government entities.
Service Fee Refunds: If you request a cancellation before we submit your application to the government or corporate registry, you may receive a refund of our service fee, minus a [e.g., 15%] administrative processing fee. Once the formation paperwork has been submitted to the authorities, our service fee becomes completely non-refundable, regardless of whether the state approves or rejects the filing.

4. Consulting & Strategy Sessions
Consulting sessions allocate dedicated time from our expert advisors.
One-time Sessions: Payments for 1-on-1 consulting, strategy hours, or audits are non-refundable once the session or audit has taken place.
Rescheduling: You may reschedule a scheduled consulting session up to [24/48 hours] in advance without penalty.
No-Shows & Late Cancellations: If you cancel with less than [24/48 hours] notice, or fail to show up to the scheduled session, the session will be forfeited and no refund will be issued.

5. Third-Party Costs
We are not responsible for, nor can we refund, any costs paid directly by the client to third-party platforms, even if managed by us. This includes, but is not limited to:
- Advertising spend (Google Ads, Meta Ads, TikTok Ads, etc.)
- Software subscriptions (Shopify apps, hosting providers, CRM software, email tools, etc.)
- Domain purchases

6. How to Request a Cancellation or Refund
To formally request a cancellation or submit a query regarding your billing, you must contact our billing department:
By Email: compliance@zetonovatechnologies.co.in
By Phone: +91-9741790660
Please include your full name, company name, invoice number, and the specific reason for your request. All requests are processed within [e.g., 5-7 business days].